Question 1

Care Instructions

Accepted Answer

All of our products are easy to care for! The following instructions can be found on the woven tag of each product.

Care Instructions:
Wash with like colors before first use. Machine wash on cold with like colors. Hang to dry or tumble dry on low setting.

Eco-friendly tip:
Hang dry to save energy!

Question 2

What's the status of my order?

Accepted Answer

Stay up to date on the status of your order by using the tracking information provided within your order confirmation email. If you did not receive one in your primary inbox, please check your spam/promotions folders.

For additional questions, please email us at hello@nomadix.co. We're available Mon-Fri, 9am-5pm PT (excluding holidays) and will respond within 1-2 business days.

Question 3

Do you have any in-store locations?

Accepted Answer

Use the store locator HERE to find a shop in the U.S. near you. Please note that inventory may vary and we do not have a real-time view of inventory at each store. We recommend calling ahead to ensure they have the item(s) you are looking for.

Question 4

What is your shipping policy?

Accepted Answer

Free Standard Shipping

Free standard shipping is offered within the contiguous U.S on orders over $50 USD. Order subtotal must be $50 USD or more to receive free shipping. Since gift cards are sent electronically, they do not count towards the free shipping minimum.

International Shipping

We offer international shipping to select locations. More info here.

Shipping & Processing Times

All orders require an extra 1-2 business days to process. The shipping methods listed at checkout only show the carrier's estimated transit time and does not include processing time.

Once shipped, standard orders typically arrive within 7 business days, and expedited orders within 3 business days. However, transit times cannot be guaranteed for international shipments or orders outside the contiguous U.S., including Alaska, Hawaii, and Puerto Rico. During times of high package volume, carriers may experience delays or missed shipment scans that are outside our control and may affect the estimated delivery date. Please check your tracking number for updates.

If you'd prefer to shop in store, check out our store locator here for a retailer near you!

Incorrect Address Liability

Nomadix is not responsible for misdelivered packages due to incorrectly entered addresses. If you have entered the wrong address, please contact us at hello@nomadix.co within one hour of placing the order. As orders begin processing immediately, we may not be able to make modifications once the order has been submitted, but we will do our best to accommodate the request. If your order has already been fulfilled or shipped, then it is your responsibility to reach out to the carrier to redirect the shipment to the correct address or have it returned to sender.

Question 5

Where are your products manufactured?

Accepted Answer

Our small partner factory in China which only produces Nomadix products.

Question 6

Sales

Accepted Answer

Sale prices are valid during noted promotional dates only and cannot be applied outside of the promotional window.

Additional discounts cannot be applied to sale items.

Sale items (excluding bundles) and Gift With Purchase offers are final sale.

If you are experiencing issues at checkout or have a question, please contact us at hello@nomadix.co prior to placing your order. We're available Mon-Fri, 9am-5pm PT (excluding holidays).

Question 7

Return & Exchange Policy

Accepted Answer

Return & Exchange Policy

We cannot accept international returns (outside the U.S.). We apologize for the inconvenience.
We do not currently offer exchanges.
For gift returns, please view our Gift Return policy.
If your item(s) arrived damaged, or if your order never arrived, please contact us at hello@nomadix.co within 10 days of the delivery or expected delivery date. Be sure to use the same email address used to place the order so we can assist you more quickly.

We want you to love your Nomadix gear—but if you’re not entirely happy with your purchase, you may return an item purchased on Nomadix.co as long as it meets the following criteria:

Eligibility

Important: Original Packaging Required

All returns must include the product’s original packaging—specifically the printed cardboard sleeves and tags.

Items that do not meet the return criteria listed above (e.g., missing original packaging or used) will not be refunded or returned to the customer. These items will be responsibly donated.

Refund Details

A flat fee of $12 per return label used will be deducted from your refund to cover the cost of return shipping and restocking.
Original shipping fees are non-refundable.
Please allow up to 5 business days for the return to be processed once it arrives at our warehouse.

How To Return

If your return does not meet the conditions listed in the return policy, then we will not be able to issue a refund and the item(s) will be donated.

Visit our RETURN PORTAL to submit your return request.
Repackage your item with the original sleeve and tags, along with your name and order number (or original packing slip).
Ship the item(s) back using the return label provided by Nomadix. Returns sent using a self-purchased or third-party label may be delayed, misrouted, or lost, as they are harder to match to your return request and can significantly slow down processing. Nomadix is not responsible for locating, refunding, or filing claims for items returned without our provided label.
Inspection and refund. Once received, item(s) will be inspected. If they meet the return conditions, a refund will be issued. If not, the refund will be denied and the item(s) will be donated.

Submit A Return Request

You can request a return by clicking the profile icon in the store’s menu or using the link in the return policy above.

1. Log in to your account

Enter your email address and click Continue.
Check your email for a six-digit verification code.
Return to the store and enter the code.

2. Submit your return request

Click Request Return next to the relevant order.
Select the item(s) you want to return.
Choose the reason for the return.
Click Request Return to submit.

Next steps

Return requests are reviewed within 1 business day (Mon-Fri).
If approved and shipping is required, you’ll receive an email with a return label and instructions.
Please allow up to 5 business days for processing after we receive your return.

Question 8

Do you offer custom designs?

Accepted Answer

Yes, we do offer custom designs! Custom options begin at a minimum order quantity of 60 units. Please fill out the application form on the page HERE to request more information and connect with the sales team.

Question 9

About Nomadix Rewards

Accepted Answer

The Nomadix Loyalty & Rewards program lets you earn points and exclusive rewards every time you shop! Become a member here.

Always use the same email address associated with your rewards account when placing an order.
Points are awarded once the order ships.
More points = better rewards. Check out rewards tiers under "How to Use Your Points" here. You can only use one rewards code at checkout per order.
Codes cannot be combined or reversed once redeemed.
Rewards points will expire after 12 months of Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from the account. If the Rewards have already been redeemed, then you can use the code(s) at your leisure.

Any questions or experiencing an issue? Email us at hello@nomadix.co. We're available Monday-Friday, 9am-5pm PT (excluding holidays).

Question 10

Product Update: Ultralight Towels

Accepted Answer

Beginning March 2025, Nomadix Ultralight Towels will transition to a single-sided print with a signature charcoal gray back for consistency across our product line. We appreciate your patience and understanding as we gradually update all prints to the new style. The towels shown here already feature this update. Please refer to the Specifications section on individual product pages to see whether a towel has a single- or double-sided print.

Thank you!

Question 11

Affiliate Marketing

Accepted Answer

We offer affiliate marketing opportunities through ShareASale/AWIN and Shopify Collabs. You're welcome to apply to whichever platform works best for you using the links below. Please note that all applications are reviewed for eligibility before approval.

ShareASale/ AWIN: Apply here. If you don't already have a ShareASale account, you will need to sign up first.

Shopify Collabs: Apply here.

Shopify Collabs |Affiliate Code Restrictions

Shopify Collabs affiliate codes cannot be used on orders that include a Gift With Purchase promotion. If you’d like to take advantage of the Gift With Purchase, feel free to save your affiliate code for a future order. Prefer to use your affiliate code instead? Simply remove the Gift With Purchase from your cart before applying the code. We apologize for the limitation and appreciate your understanding!

If you are experiencing issues or have a question about the affiliate program, please contact us at affiliate@nomadix.co. If your question is regarding an issue with your affiliate order, please contact us prior to submitting the final order. Once an order has been submitted, it cannot be modified. We're available Mon-Fri, 9am-5pm PT (excluding holidays).

Question 12

What methods of payment do you accept?

Accepted Answer

We accept all major credit cards as well as Paypal, Google Pay and Shop Pay.

Question 13

International Shipping

Accepted Answer

The Nomadix USA site offers international shipping to the select countries listed below. If we cannot currently ship to your location, we hope to be able to offer the option to you soon!

If you are located in Canada or Japan, please use the following links: Nomadix Canada or Nomadix Japan.

Nomadix USA cannot accept returns for international shipments. We apologize for the inconvenience and appreciate your understanding.

We ship to:

Albania
Algeria
Andorra
Antigua & Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Belgium
Belize
Bolivia
Bosnia & Herzegovina
Brazil
Bulgaria
Costa Rica
Croatia
Cyprus
Czechia
Denmark
Dominica
Dominican Republic
Ecuador
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Grenada
Guatemala
Guyana
Haiti
Honduras
Hungary
Iceland
Ireland
Italy
Jamaica
Kazakhstan
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Mexico
Moldova
Monaco
Montenegro
Netherlands
New Zealand
Nicaragua
North Macedonia
Norway
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
St. Kitts & Nevis
St. Lucia
St. Vincent & Grenadines
Suriname
Sweden
Switzerland
Trinidad & Tobago
Turkey
United Kingdom
Uruguay

Question 14

What are your products made of?

Accepted Answer

All of our products are made from post-consumer recycled plastics.

Our products [Original Towel, Mini Towel, Fitness Towel, Ultralight Towel, Bandana Towel, Tiny Towel, Blanket Towel, Changing Poncho, Poncho Towel, Festival Blanket, Puffer Blanket] are made from 90%+ recycled material.

Question 15

I'm having an issue redeeming rewards

Accepted Answer

If you are using a mobile device, you will need to click "Redeem Now" & then you can scroll through the redemption options. If you are on desktop and having an issue, please reach out to hello@nomadix.co for assistance. We're available Monday-Friday, 9am-5pm PT (excluding holidays) and will respond to your message as soon as possible.

Question 16

Make a Return

Accepted Answer

Return & Exchange Policy

We cannot accept international returns (outside the U.S.). We apologize for the inconvenience.
We do not currently offer exchanges.
For gift returns, please view our Gift Return policy.
If your item(s) arrived damaged, or if your order never arrived, please contact us at hello@nomadix.co within 10 days of the delivery or expected delivery date. Be sure to use the same email address used to place the order so we can assist you more quickly.

We want you to love your Nomadix gear—but if you’re not entirely happy with your purchase, you may return an item purchased on Nomadix.co as long as it meets the following criteria:

Eligibility

Important: Original Packaging Required

All returns must include the product’s original packaging—specifically the printed cardboard sleeves and tags.

Items that do not meet the return criteria listed above (e.g., missing original packaging or used) will not be refunded or returned to the customer. These items will be responsibly donated.

Refund Details

A flat fee of $12 per return label used will be deducted from your refund to cover the cost of return shipping and restocking.
Original shipping fees are non-refundable.
Please allow up to 5 business days for the return to be processed once it arrives at our warehouse.

How To Return

If your return does not meet the conditions listed in the return policy, then we will not be able to issue a refund and the item(s) will be donated.

Visit our RETURN PORTAL to submit your return request.
Repackage your item with the original sleeve and tags, along with your name and order number (or original packing slip).
Ship the item(s) back using the return label provided by Nomadix. Returns sent using a self-purchased or third-party label may be delayed, misrouted, or lost, as they are harder to match to your return request and can significantly slow down processing. Nomadix is not responsible for locating, refunding, or filing claims for items returned without our provided label.
Inspection and refund. Once received, item(s) will be inspected. If they meet the return conditions, a refund will be issued. If not, the refund will be denied and the item(s) will be donated.

Submit A Return Request

You can request a return by clicking the profile icon in the store’s menu or using the link in the return policy above.

1. Log in to your account

Enter your email address and click Continue.
Check your email for a six-digit verification code.
Return to the store and enter the code.

2. Submit your return request

Click Request Return next to the relevant order.
Select the item(s) you want to return.
Choose the reason for the return.
Click Request Return to submit.

Next steps

Return requests are reviewed within 1 business day (Mon-Fri).
If approved and shipping is required, you’ll receive an email with a return label and instructions.
Please allow up to 5 business days for processing after we receive your return.

Question 17

Promotions

Accepted Answer

Follow us on social media (@nomadixco) and/or sign up for our mailing list (bottom of this page) to stay up to date on new products and promotions. Learn more about current promotions below.

Standard Promotion Terms

Sale items (excluding bundles) and Gift With Purchase offers are final sale.
Discount codes cannot be applied to sale items or combined with other discount codes.
Sale prices are valid during noted promotional dates only and cannot be applied outside of the promotional window.
Promotional offers cannot be retroactively added to orders.

If you are experiencing issues at checkout or have a question about the promotion, please contact us at hello@nomadix.co prior to placing your order. We're available Mon-Fri, 9am-5pm PT (excluding holidays). Once an order has been submitted, it cannot be modified.

Current Promotions

Free Gift With $125+ Purchase

Offer valid on the Nomadix.co website, while supplies last. This promotion is ongoing for an indefinite period but may be discontinued or changed at any time without notice.
No code required.
To qualify for the Free Gift, orders must be $125 USD or more during the promotional period.
Promotional Gift is final sale and cannot be returned or exchanged for other styles or prints.
This offer cannot be added to orders retroactively.
Once the cart subtotal meets the $125 USD minimum then the option to select one gift item will appear at checkout. This offer is limited to select items, while supplies last. If a gift item is not chosen from the checkout pop-up and added to cart, then it will not be shipped with the order and cannot be retroactively added or the order modified. Please ensure the gift item appears in the cart before submitting the order.

If you are experiencing issues at checkout or have a question about the promotion, please contact us at hello@nomadix.co prior to placing your order. We're available Mon-Fri, 9am-5pm PT (excluding holidays). Once an order has been submitted, it cannot be modified.

Question 18

Apply for a wholesale account

Accepted Answer

Thanks for your interest in Nomadix products! Please use the link HERE to apply for a wholesale account and connect with the sales team.

Question 19

Can I cancel my order?

Accepted Answer

To ensure fast delivery, orders begin processing immediately. Cancellations are not guaranteed, but we’ll do our best to accommodate your request.

If you need to cancel, please email us at hello@nomadix.co within one hour of placing your order. Be sure to email from the same address used for your purchase to streamline the process.

You will be asked to confirm the request—the cancellation must be confirmed within one hour of placing the order. If not, it will be processed as usual.

If we’re unable to cancel your order, you can initiate a return once it arrives. View our Return Policy HERE.

For any other questions, we’re available Mon-Fri, 9 AM–5 PM PT (excluding holidays) at hello@nomadix.co. We’ll respond as quickly as possible in the order emails are received.

Question 20

How do I recycle Nomadix packaging?

Accepted Answer

Our cardboard shipping boxes are recyclable in the majority of residential curbside recycling bins. If your local recycling program does not accept this type of material, you can find a drop-off location near you HERE.

Question 21

Free Shipping

Accepted Answer

We offer free standard shipping within the contiguous U.S on orders with a subtotal above $50 USD. Learn more here. Gift card purchases do not count toward the minimum spend required for this promotion.

Question 22

Gift Returns

Accepted Answer

We're sorry that the gift didn't work out! We hope to be able to offer you a more seamless process soon, but in the meantime, please see our Gift Return policy below.

We cannot accept international returns (outside the U.S.). We apologize for the inconvenience.

Gift Return Policy

We do not currently offer exchanges.
Nomadix does not provide a return label for gift returns. Customers are responsible for all additional shipping costs.
Returns must be initiated within 30 days of delivery. For holiday purchases & returns, please read our Holiday Shipping & Return policy.
For hygienic purposes, items must be unused, unwashed, and in original condition, free of odors, pet hair, or other signs of wear.
Items must be returned in the original packaging (i.e., cardboard sleeves and tags). See “Important: Original Packaging Required” below.
Sale items (excluding bundle packs), gift cards, and gift-with-purchase promotions are final sale and cannot be returned or exchanged.
We can only accept gift returns for items purchased directly on the Nomadix.co website.
Refunds will be given as store credit in the form of a discount code.

Important: Original Packaging Required

All returns must include the product’s original packaging—specifically the printed cardboard sleeves and tags.

Items that do not meet the return criteria listed above (e.g., missing original packaging or used) will not be refunded or returned to the customer. These items will be responsibly donated.

Refund Details

Original shipping fees are non-refundable.
Please allow up to 5 business days for the return to be processed once it arrives at our warehouse.
If your return does not meet the conditions listed in the return policy, then the return will be denied and the item(s) will be donated.
We recommend including your name, email address, and phone number in the return package in case the label is damaged during transit.
Nomadix is not responsible for lost gift return packages. We recommend retaining proof of your return shipment and insuring it so that you can file a claim in case it is lost or damaged during transit.

Make a Gift Return

To approve a return, we will need to know the order number & the email address or phone number associated with the original order. If you don’t have that info, please email us at hello@nomadix.co with the following information and we’ll locate the order for you.

the Gift Giver’s first & last name
their email address and/or phone number

If you already have the above info on hand, then please send your item(s) as a return to the below address.

Please legibly include the following in the return package:

your full name & email address
the original order number
the email address associated with the original order

If the requested information is not provided or is illegible then we will not be able to process the return and the item(s) will be donated.

Nomadix Gift Return Address:
Nomadix SPC Returns
970 Calle Amanecer, Suite A
San Clemente, CA 92673

Question 23

I'm having problems logging into my rewards account

Accepted Answer

To log in to your rewards account, please follow the steps below:

When you log in to your account, you will be taken directly to your orders.
If you are not creating a return and would like to navigate to the online store or to your rewards account, please select “Go To Store” in the upper right corner of the screen (desktop) or click the dropdown menu in the upper left corner and select "Go To Store" (mobile).
Then, select Rewards from the home page menu.

If you continue to experience issues, please email us at hello@nomadix.co. We're available Monday-Friday, 9am-5pm PT (excluding holidays) and will respond as soon as possible.

Question 24

Holiday Shipping Deadlines 2024

Accepted Answer

To receive your package on or before 12/24/24:

Standard Ground Shipping

Order by 12/15/24 at 11:59 PM PST

Express Shipping

Order by 12/18/24 at 11:00 AM PST

Applies to orders within the contiguous U.S. only. These timelines are based on standard carrier schedules. While we strive for timely delivery, delays caused by carriers or unforeseen circumstances are beyond our control. We recommend placing your order early to avoid potential delays.

Question 25

Can I modify my order?

Accepted Answer

To ensure fast delivery, orders begin processing immediately. We cannot guarantee modifications or cancellations; however, please email us at hello@nomadix.co within one hour of placing the order and we will do our best to accommodate your request. We're available Mon-Fri, 9am-5pm PT (excluding holidays) and will respond in the order your message is received.

Address Updates

We cannot make changes to billing addresses. If you entered the incorrect billing address, please request a cancellation. See Cancel Order section below.

If you need to modify your shipping address, please email us at hello@nomadix.co within one hour of placing your order. Be sure to email from the same address used for your purchase to streamline the process. Note: We cannot update the address to include a different shipping country.

You will be asked to confirm the request—the address change must be confirmed within one hour of placing the order. If not, it will be processed as usual.

Nomadix is not responsible for misdelivered packages due to incorrectly entered addresses. If your order has already been fulfilled or shipped, then it is your responsibility to reach out to the carrier to redirect the shipment to the correct address or have it returned to sender.

Cancel Order

If you need to cancel, please email us at hello@nomadix.co within one hour of placing your order. Be sure to email from the same address used for your purchase to streamline the process.

You will be asked to confirm the request—the cancellation must be confirmed within one hour of placing the order. If not, it will be processed as usual. More info here.

Update Shipping Method

Once an order is placed, the shipping method (e.g., standard or express) cannot be changed. Thank you for your understanding.

Add Discount Codes or Gift Cards

Discount codes and gift cards cannot be added once an order has been placed. Thank you for your understanding.

Add Items to an Order

We’re unable to add items to an existing order. For security and operational reasons, modifications cannot be made after checkout. If you'd like to purchase additional items, please place a separate order.

Remove Items from an Order

Once an order has been submitted, we are unable to modify the items or quantities. If you prefer to cancel the order and place a new one, please email us at hello@nomadix.co within one hour of placing the order. To help us process it quickly, be sure to email from the same address used at checkout.

If we are unable to cancel the order, then you may initiate a return once the package arrives. Please review our Return Policy here.

Question 26

Can I change my shipping or billing address?

Accepted Answer

Orders begin processing immediately. Modifications or cancellations are not guaranteed; however, we will do our best to accommodate the request.

Billing Address

We cannot make changes to billing addresses. If you entered the incorrect billing address, please request a cancellation. See Cancel Order instructions here.

Shipping Address

If you need to modify your shipping address, please email us at hello@nomadix.co within one hour of placing your order. Be sure to email from the same address used for your purchase to streamline the process. Note: We cannot update the address to include a different shipping country.

You will be asked to confirm the request—the address change must be confirmed within one hour of placing the order. If not, it will be processed as usual.

Nomadix is not responsible for misdelivered packages due to incorrectly entered addresses. If your order has already been fulfilled or shipped, then it is your responsibility to reach out to the carrier to redirect the shipment to the correct address or have it returned to sender.

Question 27

Certifications

Accepted Answer

We are Climate Neutral Certified, meaning we measure and offset our emissions caused in production and shipping in their entirety. Read more about our journey to reaching carbon neutrality HERE.

The fabrics we use are certified by Global Recycle Standard, and the Nomadix MicroTerry and MicroSuede materials have a UPF50+ rating.

Question 28

Defective Returns

Accepted Answer

If you received an item that is defective or was damaged during transit, please contact us at hello@nomadix.co with the following information:

Your name
Order number
Clear photo(s) of the defect or damage
If the item was purchased in store, please provide proof of purchase.

We are available Monday-Friday, 9am-5pm PT (excluding holidays). Our small team greatly appreciates your patience and will respond to your message as soon as possible.

Question 29

I don't see my rewards points.

Accepted Answer

If you purchased before our rewards launch date of November 1, 2022 then we are unfortunately unable to grant past points to your account. Thank you for your understanding.

For purchases made after November 1, 2022:

Be sure to place your orders using the same email address associated with your rewards account. Otherwise, points will not be received.

Please note that rewards points expire after 12 months of Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from the account. If the Rewards have already been redeemed, then you can use the code(s) at your leisure.

If you are experiencing issues related to the Rewards Referral Program, please see more information here.

Question 30

Nomadix Loyalty Program

Accepted Answer

Join our Loyalty Program to earn rewards for your online purchases! Sign up here.

For more details or questions, click here.

Question 31

Can I expedite my order?

Accepted Answer

Yes! You can choose expedited shipping at checkout.

All orders require an extra 1-2 business days to process. Once shipped, expedited orders will typically arrive within 3 business days. Please note that carriers may experience delays or unforeseen circumstances beyond our control which may affect the delivery date.

If expedited shipping is not listed at checkout, then it may not currently be available to your location. If you do not choose the expedited option at checkout, we are not able to update to faster shipping once the order has been submitted.

If you'd prefer to shop in store, check out our store locator here for a retailer near you!

Question 32

Sustainability

Accepted Answer

Sustainability is woven into who we are and what we make. That’s why we are committed to reducing our impact on the planet by creating durable and versatile products, using recycled materials, manufacturing responsibly, and collaborating for change. Learn more HERE.

Question 33

How long do my points last?

Accepted Answer

Rewards points will expire after 12 months of Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from the account.

If the reward(s) have already been redeemed, then you can use the code(s) at your leisure.

Question 34

Holiday Shipping & Returns

Accepted Answer

Orders placed between Nov. 1, 2025 - Dec. 31, 2025 must be shipped back by Jan. 31, 2026 to be eligible for a refund.

We cannot accept international returns. We apologize for the inconvenience.
If you are looking to do a gift return, please view our Gift Return policy.
If your item(s) arrived damaged, or if your order never arrived, please contact us at hello@nomadix.co within 10 days of the delivery or expected delivery date. Be sure to use the same email address used to place the order so we can assist you more quickly.

Holiday Returns

For hygienic purposes, items must be unused, unwashed, and in original condition, free of odors, pet hair, or other signs of wear.
Items must be returned in the original packaging (i.e., cardboard sleeves and tags). See “Important: Original Packaging Required” below.
Sale items (excluding bundle packs), gift cards, and gift-with-purchase promotions are final sale and cannot be returned or exchanged.
We can only accept returns for items purchased directly on the Nomadix.co website.

Important: Original Packaging Required

All returns must include the product’s original packaging—specifically the printed cardboard sleeves and tags.

Items that do not meet the return criteria listed above (e.g., missing original packaging or used) will not be refunded or returned to the customer. These items will be responsibly donated.

Refund Details

A flat fee of $12 per return label used will be deducted from your refund to cover the cost of return shipping and restocking.
Original shipping fees are non-refundable.
Please allow up to 5 business days for the return to be processed once it arrives at our warehouse.

How To Return

If your return does not meet the conditions listed in the return policy, then we will not be able to issue a refund and the item(s) will be donated.

Visit our RETURN PORTAL to submit your return request.
Repackage your item with the original sleeve and tags, along with your name and order number (or original packing slip).
Ship the item(s) back using the return label provided by Nomadix. Returns sent using a self-purchased or third-party label may be delayed, misrouted, or lost, as they are harder to match to your return request and can significantly slow down processing. Nomadix is not responsible for locating, refunding, or filing claims for items returned without our provided label.
Inspection and refund. Once received, item(s) will be inspected. If they meet the return conditions, a refund will be issued. If not, the refund will be denied and the item(s) will be donated.

Submit A Return Request

You can request a return by clicking the profile icon in the store’s menu or using the link in the return policy above.

1. Log in to your account

Enter your email address and click Continue.
Check your email for a six-digit verification code.
Return to the store and enter the code.

2. Submit your return request

Click Request Return next to the relevant order.
Select the item(s) you want to return.
Choose the reason for the return.
Click Request Return to submit.

Next steps

Return requests are reviewed within 1 business day (Mon-Fri).
If approved and shipping is required, you’ll receive an email with a return label and instructions.
Please allow up to 5 business days for processing after we receive your return.

Question 35

When will I receive my e-gift card?

Accepted Answer

E-gift cards will be delivered to your inbox instantly.

If you don’t see the gift card in your primary inbox, please check your spam and promotions folders, as well as check that the email address entered at checkout was written correctly.

Any issues? Contact us at hello@nomadix.co. We’re available Mon-Fri, 9am-5pm PT (excluding holidays) and will respond to your message as soon as possible.

Question 36

GovX

Accepted Answer

We offer military, first responder, and government employee discounts through GovX. You can shop directly on the Nomadix website or on the GovX marketplace.

If you're on our site, please add the items you wish to purchase to your cart. Then, from within the cart, you will see a GovX login below the processing time memo (see photo below). Click on the login, enter your credentials, and then you will see the discount* apply to your cart. If you do not have a GovX login, you can create one on their website or check your eligibility here.

*Discount codes are not valid on gift cards or sale items and cannot be combined with other discount codes. Please enter the code at checkout as it cannot be applied retroactively.

Question 37

Can I ship to military bases/APO/DPO/FPO?

Accepted Answer

Yes, you can!

Question 38

Social Purpose Corporation

Accepted Answer

As a Social Purpose Corporation, our mission is to introduce the world to better-for-the-planet towels without sacrificing our commitment to the environment. Our mission is woven into every choice we make, big and small, like offsetting our carbon footprint, maintaining healthy manufacturing practices and even giving our employees unlimited vacation days to live their best lives. We believe the change starts with us. Learn more HERE and read our annual SPC report HERE.

Question 39

Can I combine gift cards with discount or reward codes?

Accepted Answer

You can redeem one gift card and one reward or discount code per order. Keep in mind that discount codes cannot be applied to sale item or gift card purchases. Thank you for your understanding!

If you have questions or are encountering issues at checkout, please contact us at hello@nomadix.co prior to completing your order. We're available Monday-Friday, 9am-5pm PT (excluding holidays). Once an order has been submitted, modifications cannot be made.

Question 40

Can I add a gift message? Will prices be shown?

Accepted Answer

Thanks for choosing the gift of Nomadix!

Gift Messages

Yes, you can add a gift message to your order! In the checkout cart, you'll see a box beneath the products that asks, "Is this a gift?" Once you select that box, you'll be able to add a personalized note.

We cannot add gift messages to an order once it has been submitted.

Pricing Exclusion on Gift Orders

Don't worry, your secret is safe with us! All packages are shipped with a packing list that shows the items and quantities in the order, but it doesn't include pricing. 😊

Question 41

Will I be charged sales tax?

Accepted Answer

Sales tax rates vary by state and are subject to change. Enter your shipping address at checkout to see the sales tax amount.

Question 42

Climate Neutral Certification

Accepted Answer

Nomadix joined the growing movement of brands achieving the Climate Neutral Certified standard by measuring our 2021 greenhouse gas emissions, purchasing eligible verified carbon credits to offset that footprint, and implementing plans to reduce emissions next year and beyond. In 2021, Nomadix offset 3,892 metric tons of CO2 emissions with the help of two partner organizations, BEF and Carbonfund.org, to support renewable energy and forestry projects. Learn more HERE.

Question 43

Earn rewards points for reviews

Accepted Answer

You can earn points for leaving us a review (and extra points by including a photo)! Please keep in mind that points for a review must be tied to a recent purchase. The points are obtained through the post-purchase survey that is sent to you via email about two weeks after your order is delivered. At this time, points are not granted for reviews written outside of that workflow. We apologize for the limitation and hope to be able to offer points for a wider variety of reviews in the future.

If the review was submitted directly from the post-purchase survey email, and you still do not see your points rewarded, then please contact us at hello@nomadix.co and we will look into it. We are available Monday-Friday, 9am-5pm PT (excluding holidays).

Please note that points cannot be rewarded for purchases or post-purchase surveys received prior to the program's launch date of Nov. 1, 2022.

Question 44

How do I contact Nomadix?

Accepted Answer

Since we are a small team, we’re unable to offer phone support at this time. We recommend first viewing the FAQ pages. If you do not find the answer there, then we are available via email (hello@nomadix.co) or through the chat widget at the bottom of this page.

We're available Monday-Friday, 9am-5pm PT (excluding holidays) and will respond as soon as possible.

Thank you in advance for your patience!

Question 45

1% For The Planet

Accepted Answer

As a 1% For The Planet business member, we are committed to donating 1% of all sales (not just profits) back to environmental causes. We joined the movement to help fund environmental organizations for positive change. Some of our partners are: The Conservation Alliance, The Ecology Center, Brave Trails, and The Billfish Foundation. You can review an up-to-date list HERE.

Question 46

Rewards Referral Program

Accepted Answer

Nomadix Loyalty members can receive bonus points by referring friends! Use the link here.

When you refer a friend, you will receive $20 (in points) and your friend will also receive $20 (in points) off their first purchase of $100 USD or more.

Loyalty Members: The email address associated with your Loyalty account must be used when referring friends in order to receive the rewards points. Rewards points will be granted after the referred friend completes their first purchase of $100+ USD.

Referred Friends: The email address given for your friend referral must be used at checkout to receive the reward. At checkout, please be sure to enter the code sent upon referral to activate the promotion. The first purchase must have a subtotal of $100+ USD to be eligible for the reward.

Question 47

I have more rewards questions

Accepted Answer

Please see our full FAQ about our rewards program here.

Free Shipping

Add $50.00 more for free shipping

Free Gift

Add $125.00 more a free gift!

Free Shipping

Add $50.00 more for free shipping

Free Gift

Add $125.00 more a free gift!

Your Cart (0)

Your Cart is Empty

Towels

Blankets

Wearables

Bags

Subtotal

$0.00

Shipping and taxes calculated at checkout.

Best Sellers

FREE SHIPPING & RETURNS | 60 DAY RETURNS

PRODUCTS

COLLECTIONS

FREE

FAQ