Support
FAQ
Care
Care Instructions:
Wash with like colors before first use. Machine wash on cold with like colors. Hang to dry or tumble dry on low setting.
Eco-friendly tip:
Since Nomadix towels are quick-drying, bacteria that normally causes strong odors doesn’t have time to form! This means you can wash less frequently (unless heavily soiled). Make sure to hang dry to save energy!
Orders
If you don’t see the gift card in your primary inbox, please check your spam and promotions folders, as well as check that the email address entered at checkout was written correctly. Any issues? Contact us at hello@nomadix.co. We’re available Mon-Fri, 9am-5pm PT (excluding holidays) and will respond to your message as soon as possible.
If you would like to add items to your existing order, please place an additional order. We do not store credit card information and cannot accommodate changes made after the order is placed including billing address updates.
If your order has already been shipped, we won’t be able to make any changes to your shipping address.
Store Locator
Shipping
All orders require an extra 1-2 business days to process. Business days are Monday through Friday, 9am-5pm PT (excluding holidays). The shipping methods listed at checkout only show the carrier's estimated transit time and does not include processing time.
Once shipped, standard orders will arrive within 7 business days and expedited orders will arrive within 3 business days. During times of high package volume, carriers may experience delayed or missing shipment scans while in transit. This may affect or change the estimated delivery date. Please check your tracking number for updates.
Incorrect addresses entered at checkout are not the responsibility of Nomadix. If you believe you have entered the wrong address, please contact us as soon as possible. Please keep in mind that as orders begin processing immediately we may not be able to make modifications once the order has been submitted, but we will do our best to accommodate the request. If your order has already shipped or is in the process of shipping, it is your responsibility to reach out to the carrier to redirect the shipment to the correct address.
Albania
Algeria
Andorra
Antigua & Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Belgium
Belize
Bolivia
Bosnia & Herzegovina
Brazil
Bulgaria
Costa Rica
Croatia
Cyprus
Czechia
Denmark
Dominica
Dominican Republic
Ecuador
El Salvador
Estonia
Finland
France
Georgia
Germany
Greece
Grenada
Guatemala
Guyana
Haiti
Honduras
Hungary
Iceland
Ireland
Italy
Jamaica
Kazakhstan
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Mexico
Moldova
Monaco
Montenegro
Netherlands
New Zealand
Nicaragua
North Macedonia
Norway
Panama
Paraguay
Peru
Philippines
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
St. Kitts & Nevis
St. Lucia
St. Vincent & Grenadines
Suriname
Sweden
Switzerland
Trinidad & Tobago
Turkey
United Kingdom
Uruguay
If we cannot currently ship to your location, we hope to be able to offer the option to you soon! If you are located in Canada or Japan, please use the coordinating links below.
Nomadix Canada: https://nomadix.ca/
Nomadix Japan: https://nomadix.jp/
We cannot accept returns for international shipments. We apologize for the inconvenience and appreciate your understanding.
We cannot make changes to a billing address.
Sustainability
The fabrics we use are certified by Global Recycle Standard, and the Nomadix MicroTerry and MicroSuede materials have a UPF50+ rating.
All of our products [ Original Towel, Mini Towel, Ultralight Towel, Bandana Towel, Changing Poncho, Poncho Towel, Festival Blanket, Puffer Blanket ] are made from 90%+ recycled material.
Sales + Promotions
Additional discount codes cannot be applied.
25% Off BestSellers
Selected bestsellers will be marked off weekly. If you have any questions, please contact the Nomadix Customer Care Team at hello@nomadix.co.
Sale price valid during noted promotional week only and cannot be applied outside of that promotional window. Cannot be combined with other discounts or promotions.
Returns
We cannot accept international returns. We apologize for the inconvenience and thank you for your understanding.
We do not currently offer exchanges. If you are not entirely happy with your purchase, you may return an item purchased on Nomadix.co as long as it meets the following criteria:
- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in the original packaging.
- Orders containing promotional merchandise and sales items are final sale. For holiday purchases & returns, please see the section below titled Holiday Purchases & Return.
- Gift cards are non-refundable.
- Shipping charges are non-refundable.
- A $12 shipping & restocking fee will be deducted from your refund.
- Returns will not be accepted after 30 days from delivery date. For holiday purchases & returns, please see the section below titled Holiday Purchases & Return.
- We can only accept returns for items purchased directly on the Nomadix.co website.
How To Make A Return
Please read the return policy above before proceeding to the RETURNS PORTAL.. If your return does not meet the conditions listed in the return policy, then we will not be able to issue a refund and the items will be donated.
Please include your name and order number in the return package in case the label is damaged during transit.
If you received an item that was defective or damaged during shipping, or if you have any questions, please contact us at hello@nomadix.co. Our Customer Care Team is available Monday-Friday, 9am-5pm PT. If you send us an email outside of that window, please be patient and someone will reply to you as soon as possible.
We cannot accept international returns. We apologize for the inconvenience and thank you for your understanding.
GIFT RETURN POLICY:
- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in the original packaging.
- Orders containing promotional merchandise and sales items are final sale. For holiday purchases & returns, please see the section below titled Holiday Purchases & Return.
- Gift cards are non-refundable.
- Shipping charges are non-refundable.
- Returns will not be accepted after 30 days from delivery date. For holiday purchases & returns, please see the section below titled Holiday Purchases & Return.
- We can only accept gift returns for items purchased directly on the Nomadix.co website.
- Refunds will be given as store credit in the form of a discount code.
If your return does not meet the conditions listed in the return policy, then the return will be denied and the item(s) will be donated. We recommend including your name, email address, and phone number in the return package in case the label is damaged during transit.
MAKE A GIFT RETURN:
To approve a return, we will need to know the order number & the email address or phone number associated with the original order. If you don’t have that info, please email us at hello@nomadix.co with the following information and we’ll locate the order for you.
- the Gift Giver’s first & last name
- their email address and/or phone number
If you already have the above info on hand and would still prefer a different item, color or size, please send your original item(s) as a return to the below address. Please note that we do not provide a return label and customers are responsible for all additional shipping costs. We cannot accept international returns.
Please legibly include the following in the return package:
- your full name & email address
- the original order number
- the email address associated with the original order.
Nomadix is not responsible for lost return packages. We recommend retaining proof of your return shipment and insuring it so that you can file a claim in case it is lost or damaged during transit.
Nomadix SPC Returns
920 Calle Negocio, Suite F
San Clemente, CA 92673
Once your return is received and inspected, you will receive an email with your refund. The refund will be given in the form of a discount code. If your item(s) do not meet the previously mentioned conditions then your refund may be rejected and the item(s) will be donated. If the previously requested information is not provided or is illegible then we will not be able to process the return and the item(s) will be donated.
Orders placed between Nov. 1, 2023-Dec.31, 2023 must be shipped back by Jan. 31, 2024 to be eligible for a refund.
- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in the original packaging.
- Orders containing promotional merchandise and sales items are final sale (with the exception of the below items purchased between 11/1/23-12/13/23)
- Gift cards are non-refundable.
- Shipping charges are non-refundable.
- A $12 shipping & restocking fee will be deducted from your refund.
- We can only accept returns for items purchased directly on the Nomadix.co website.
Please read the Return Policy section above before proceeding to the Return Portal HERE. If your return does not meet the conditions listed in the return policy, then we will not be able to issue a refund and the item(s) will be donated.
Please include your name and order number in the return package in case the label is damaged during transit.
If you received an item that was defective or damaged during shipping, or if you have any questions, please contact us at hello@nomadix.co. Our Customer Care Team is available Monday-Friday, 9am-5pm PT. If you send us an email outside of that window, please be patient and someone will reply to you as soon as possible.
If you are looking to do a gift return, please see the Gift Return section.
Original Towels
Original Towel: 90s Sitcom
Original Towel: Agua Blue
Original Towel: Baja Aqua
Original Towel: Banana Leaf Blue
Original Towel: Banana Leaf Green
Original Towel: Copacabana Mango
Original Towel: Fairway Blue
Original Towel: Island Time
Original Towel: Mud Cloth
Original Towel: Mystic Moon Phase
Original Towel: National Parks & Monuments
Original Towel: Northwest 2
Original Towel: Palms Night
Original Towel: Palms Pink
Original Towel: Sidewinder Multi
Original Towel: Spring Flowers
Original Towel: Stripes Retro
Original Towel: Vice Yellow
Original Towel: Wave Blue
Festival Blankets
Festival Blanket: Agua Blue
Festival Blanket: Baja Aqua
Festival Blanket: Banana Leaf Green
Festival Blanket: Cascades Multi
Festival Blanket: Monstera Green Pink
Festival Blanket: Palms Night
Festival Blanket: Stripes Retro
Festival Blanket: Spring Flowers
Festival Blanket: Tie Dye Multi
Puffer Blankets
Puffer Blanket: Arctic Glow
Puffer Blanket: Grand Canyon
Puffer Blanket: National Parks & Monuments
Puffer Blanket: Pinstripes Multi
Puffer Blanket: Smoky Mountains
Puffer Blanket: Spark Green
Puffer Blanket: Sunset Afterglow
Puffer Blanket: Tropical Waters
Puffer Blanket: Yellowstone
- Your name
- Order number
- Photo of the defect or damage
They are available Monday-Friday, 9am-5pm PT (excluding holidays). The small team greatly appreciates your patience and will respond to your message as soon as possible.
Rewards
If the Rewards have already been redeemed, then you can use the code(s) at your leisure.
When you log in to your account, you will be taken directly to your orders. If you are not creating a return and would like to navigate to the online store or to your rewards account, please select “Go To Store” in the upper right corner of the screen (desktop) or click the dropdown menu in the upper left corner and select "Go To Store" (mobile). Then select Rewards from the home page menu.
If you continue to experience issues, please email us at hello@nomadix.co.