Free Shipping
Free Gift
0
Nomadix Nomadix

Support

Rewards FAQ

Signing Up

How do I sign up for the rewards program?

Signing up is easy! Simply create an account by going to this page and enter your name, email, and password.

It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.

If you currently have an account with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning points!

What are the advantages of becoming a rewards member?

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases.

You also earn points for referring friends, following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday!

In addition to earning points, members have the chance to earn exclusive discounts for future purchases.
You can view the full list of perks on our
rewards page.

Account Questions

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

Will I receive points for purchases I made prior to creating my rewards account?

If you purchased before our rewards launch date of 11.1.2022, we are unfortunately unable to grant past points to your account.

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Contact customer service by emailing hello@nomadix.co and our team will be happy to assist you with merging your accounts.

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free. You can earn points just for joining and will continue to accrue points as you make purchases. Visit this page to get started.

I'm having issues logging into my account.

We made some updates to our website that affected how people login to their account.

When you log in to your account, you will be taken directly to your orders. If you are not creating a return and would like to navigate to the online store or to your rewards account, please select “Go To Store” in the upper right corner of the screen (desktop) or click the dropdown menu in the upper left corner and select "Go To Store" (mobile). Then select Rewards from the home page menu.

If you continue to experience issues, please email us at hello@nomadix.co.

Earning & Redeeming

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit this page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

Be sure to redeem the highest tier possible to take advantage of the higher rewards as you will only be able to input one code at checkout. Codes cannot be combined or reversed once redeemed.

How do points convert to dollars?

100 points = $5 dollars off.

Higher tiers in the VIP tier program earn more points at a quicker rate, but 100 points always = $5 dollar. For Example, as a Tier 1 Member, you will earn 1 point for every dollar you spend. So, if you spend $200, you'll earn 200 points = $10 off.

When you move up to become a Tier 2 Member, you will be earning points 1.25x as fast, ex. spend $200 → earn 450 points.

Tier 3 will earn 1.5x as fast. So when you spend $200 → earn 500 points.

I am having issues only being able to redeem a $5 rewards. Why?

Be sure to redeem the highest tier possible to take advantage of the higher rewards as you will only be able to input one code at checkout. Codes cannot be combined or reversed once redeemed.

Please click "Redeem Now" to view all reward options. If using a mobile device, you may need to swipe through the reward carousel to see additional reward options. If you are still having difficulties viewing the options, please reach out to our customer care team at hello@nomadix.co prior to redeeming rewards. Once redeemed, rewards cannot be combined or reversed.
Current options are:

- 100 points = $5 off

- 200 points = $10 off

- 400 points = $20 off

- 600 points = $30 off

Is there a limit to how many points I can earn?

Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Can I combine a gift card/discount codes/points?

You can redeem one gift card and one reward or discount code per order. Thank you for your understanding! If you have questions or are encountering issues at checkout, please contact our customer care team at hello@nomadix.co prior to completing your order. Once an order has been submitted, modifications cannot be made.

Reward Expiration

How long do my points last?

Rewards points will expire after 12 months of Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from the account.

If the Rewards have already been redeemed, then you can use the code(s) at your leisure.

Once points are removed from the account, this cannot be reversed.

VIP Program Questions

How is my VIP tier determined?

Your VIP tier is determined by the amount you spend in a calendar year (Ex. Jan 1, 2023 – Dec 31, 2023).

To reach:
Tier 1, you just need to join.

Tier 2, you must spend $300.

Tier 3, you must spend $500.

Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

How do I know which Rewards tier I am currently a member of?

When you are signed into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

How will I know when I have reached a new tier?

When your total points cross a tier threshold you will receive an email welcoming you into the new tier. If the tier that you have crossed into is either Tier 2 or Tier 3, this email will also include a unique coupon code for you to redeem your one-time rewards coupon. Keep in mind that coupons cannot be used in addition to the redemption of points or combined with other discounts or promotions.

Best Sellers

View All