
Support
Returns & Shipping
All orders require an extra 1-2 business days to process. Business days are Monday through Friday, 9am-5pm PT (excluding holidays). The shipping methods listed at checkout only show the carrier's estimated transit time and does not include processing time.
Once shipped, standard orders will arrive within 7 business days and expedited orders will arrive within 3 business days. During times of high package volume, carriers may experience delayed or missing shipment scans while in transit. This may affect or change the estimated delivery date. Please check your tracking number for updates.
Nomadix Canada: https://nomadix.ca/
Nomadix Japan: https://nomadix.jp/
We apologize for any inconvenience, but we do not currently offer exchanges. If you are not entirely happy with your purchase, you may return an item purchased on Nomadix.co as long as it meets the following criteria:
- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in the original packaging.
- Orders containing promotional merchandise and sales items are final sale and are non-refundable.
- Gift cards are non-refundable.
- Shipping charges are non-refundable.
- An order # as well as an email address or phone number must be provided with your return.
- Returns will not be accepted after 30 days from delivery date.
- We can only accept returns for items purchased directly on the Nomadix.co website.
How To Make A Return
Please read the return policy above before proceeding to the RETURNS PORTAL.. If your return does not meet the conditions listed in the return policy, then we will not be able to issue a refund and the item(s) will be donated. We recommend including your name and order number in the return package in case the label is damaged during transit.
All shipping charges are non-refundable. The return shipping cost will be deducted from your refund.
If you received an item that was defective or damaged during shipping, please proceed to the RETURNS PORTAL.
If you have any questions, please contact us at hello@nomadix.co. Our Customer Care Team is available Monday-Friday, 9am-5pm PT (excluding holidays). We appreciate your patience and will reply to you as soon as possible.
In the meantime, please email us at hello@nomadix.co with the subject line “Gift Return” and include the original order number & the gift giver’s email or phone number. If you do not have that information, then please follow the link HERE, select “don’t have your order information?” and fill out the form.
We will be in touch as soon as possible to assist with your return outside of the portal.
Return Policy:
- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in the original packaging.
- Orders containing promotional merchandise and sales items are final sale and are non-refundable.
- Gift cards are non-refundable.
- Shipping charges are non-refundable.
- An order # as well as an email address or phone number from the original order must be provided with your return. If you do not have that information, then you will be prompted for additional information (e.g. the gift giver's first & last name, email address, etc.).
- Returns will not be accepted after 30 days from delivery date.
- We can only accept gift returns for items purchased directly on the Nomadix.co website.
If your return does not meet the conditions listed in the return policy, then the return will be denied and the item(s) will be donated. We recommend including your name and order number in the return package in case the label is damaged during transit.
- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in the original packaging.
- Orders containing promotional merchandise and sales items are final sale and are non-refundable.
- Gift cards are non-refundable.
- Shipping charges are non-refundable.
- An order # as well as an email address or phone number must be provided with your return.
- We can only accept returns for items purchased directly on the Nomadix.co website.
Please read the return policy above before proceeding to the Return Portal HERE. If your return does not meet the conditions listed in the return policy, then we will not be able to issue a refund and the item(s) will be donated. We recommend including your name and order number in the return package in case the label is damaged during transit.
Free Gift w/Purchase Promos:
Free gift with purchase will automatically be added to the cart once the minimum is reached. Adjustments cannot be made once the order is placed. Please check all items are in your cart prior to submitting the order. If you have any questions, please contact the Nomadix Customer Care Team at hello@nomadix.co.
Free Gift w/purchase orders are final sale.