All of our products are easy to care for! The following instructions can be found on the hang tag of each product.

Care Instructions:
Wash with like colors before first use. Machine wash on cold with like colors. Hang to dry or tumble dry on low setting.

Eco-friendly tip:
Since Nomadix towels are quick-drying, bacteria that normally causes strong odors doesn’t have time to form! This means you can wash less frequently (unless heavily soiled). Make sure to hang dry to save energy!

We accept all major credit cards as well as Paypal, Google Pay and Shop Pay.

E-gift cards will be delivered to your inbox instantly.

If you don’t see the gift card in your primary inbox, please check your spam and promotions folders, as well as check that the email address entered at checkout was written correctly. Any issues? Contact us at hello@nomadix.co. We’re available Mon-Fri, 9am-5pm PT (excluding holidays) and will respond to your message as soon as possible.

Stay up to date on the status of your order by using the tracking information provided within your order confirmation email. For any additional questions, please email us at hello@nomadix.co. Someone from our Customer Care Team will respond within 24 business hours. We’re available Mon-Fri, 9am-5pm PT (excluding holidays).

Please email our Customer Care Team at hello@nomadix.co immediately and we will do our best to accommodate your request; however, modifications are not guaranteed once an order has been submitted. Please note that discount codes and gift cards cannot be added or used retroactively. Be sure to input the codes prior to placing your order.

If you would like to add items to your existing order, please place an additional order. We do not store credit card information and cannot accommodate changes made after the order is placed including billing address updates. If your order has already been shipped, we won’t be able to make any changes to your shipping address.

Cancellations are not guaranteed. To request a cancellation, contact us at hello@nomadix.co. Our team is available Mon-Fri, 9am-5pm PT (excluding holidays). We will respond as quickly as possible in the order your email is received. If we are unable to process a cancellation, you can initiate a return once you receive your order. Read our Return Policy HERE.

Since we are a small team, we’re unable to offer phone support at this time. However, our Customer Care Team is available via email, hello@nomadix.co, Monday-Friday, 9am-5pm PT (excluding holidays).

Please note that sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.

While we do not have retail stores yet, you can use the store locator HERE to find a shop in the U.S. near you. Please note that inventory may vary and we do not have a real-time view of inventory at each store. We recommend calling ahead to ensure they have the item(s) you are looking for.

We offer free standard shipping within the contiguous U.S on orders over $100. Order subtotal must be $100 or more to receive free shipping.

Once shipped, standard orders will arrive within 7 business days and expedited orders will arrive within 3 business days. During times of high order volume (holidays, promos and peak seasons), carriers may experience delayed or missing shipment scans while in transit. This may affect or change the estimated delivery date. Please check your tracking number for updates.

Currently, we do not offer international shipping. For our international customers, please visit our other websites listed below. For additional questions, please email us at hello@nomadix.co.

Nomadix Canada: https://nomadix.ca/

Nomadix Japan: https://nomadix.jp/

Yes! You can choose expedited shipping at checkout. All orders require an extra 1-2 business days to process. Once shipped, expedited orders will arrive within 3 business days. If expedited shipping is not listed at checkout, then it may not currently be available to your location. If you do not choose the expedited option at checkout, we are not able to update to faster shipping once an order has been submitted.

Yes, you can!

Changes to a shipping address are not guaranteed; however, please email us at hello@nomadix.co as soon as possible and we will do our best to accommodate your request. If your order has already been fulfilled, we will not be able to make any changes.

We cannot make changes to a billing address.

We partner with a factory in China that only produces Nomadix products.

We are Climate Neutral Certified, meaning we measure and offset our emissions caused in production and shipping in their entirety. Read more about our journey to reaching carbon neutrality HERE.

The fabrics we use are certified by Global Recycle Standard, and the Nomadix MicroTerry and MicroSuede materials have a UPF50+ rating.

All of our products are made from post-consumer recycled plastics.

All of our products [ Original Towel, Mini Towel, Ultralight Towel, Bandana Towel, Changing Poncho, Poncho Towel, Festival Blanket, Puffer Blanket ] are made from 90%+ recycled material.

Our compostable bags can be placed in your compost! Our cardboard shipping boxes are recyclable in the majority of residential curbside recycling bins. If your local recycling program does not accept this type of material, you can find a drop-off location near you HERE.

Sustainability is woven into who we are and what we make. That’s why we are committed to reducing our impact on the planet by creating durable and versatile products, using recycled materials, manufacturing responsibly, and collaborating for change. Learn more HERE.

As a Social Purpose Corporation, our mission is to introduce the world to better for the planet towels without sacrificing our commitment to the environment Our mission is woven into every choice we make, big and small, like offsetting our carbon footprint, maintaining healthy manufacturing practices and even giving our employees unlimited vacation days to live their best lives. We believe the change starts with us. Learn more HERE and read our annual SPC report HERE.

Nomadix joined the growing movement of brands achieving the Climate Neutral Certified standard by measuring our 2021 greenhouse gas emissions, purchasing eligible verified carbon credits to offset that footprint, and implementing plans to reduce emissions next year and beyond. In 2021, Nomadix offset 3,892 metric tons of CO2 emissions with the help of two partner organizations, BEF and Carbonfund.org to support renewable energy and forestry projects. Learn more HERE.

As a 1% For The Planet Business member we are committed to donating 1% of all sales (not just profits) back to environmental causes. We joined the movement to help fund environmental organizations for positive change. Some of our partners are: The Conservation Alliance, The Ecology Center , Brave Trails, Surfrider Foundation. You can review an up to date list HERE.

We offer free standard shipping within the contiguous U.S on orders over $100. Follow us on social media (@nomadixco) and/or sign up for our mailing list (bottom of this page) to stay up to date on new items and promotions!

Yes—we typically have one sale per year around Black Friday/Cyber Monday. We are not able to honor price adjustments for purchases made outside of an active promotional period.

Additional discounts cannot be applied to sale or promotional items. Promotional and sales items are final sale and non-refundable.

PROMOTIONAL AND SALE ITEMS ARE FINAL SALE. Additional discount codes cannot be applied.

Free Gift w/Purchase Promos:
Free gift with purchase will automatically be added to the cart once the minimum is reached. Adjustments cannot be made once the order is placed. Please check all items are in your cart prior to submitting the order. If you have any questions, please contact the Nomadix Customer Care Team at hello@nomadix.co.

Free Gift w/purchase orders are final sale.

Payment with Shop Pay While Purchasing Order With Free Gifts May Result In Free Gifts Reverting To Their Full Price. If You Experience Any Issues, We Suggest Switching To A Different Payment Method.

Return Policy

We apologize for any inconvenience, but we do not currently offer exchanges. If you are not entirely happy with your purchase, you may return an item purchased on Nomadix.co as long as it meets the following criteria:

- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in the original packaging.
- Orders containing promotional merchandise and sales items are final sale and are non-refundable. This includes bundles & packs.
- Gift cards are non-refundable.
- Shipping charges are non-refundable.
- An order # as well as an email address or phone number must be provided with your return.
- Returns will not be accepted after 30 days from delivery date.
- We can only accept returns for items purchased directly on the Nomadix.co website.

How To Make A Return
Please read the return policy above before proceeding to the RETURNS PORTAL. If your return does not meet the conditions listed in the return policy, then we will not be able to issue a refund and the item(s) will be donated. We recommend including your name and order number in the return package in case the label is damaged during transit.

All shipping charges are non-refundable. The return shipping cost will be deducted from your refund.

If you received an item that was defective or damaged during shipping, please proceed to the RETURNS PORTAL

If you have any questions, please contact us at hello@nomadix.co.Our Customer Care Team is available Monday-Friday, 9am-5pm PT (excluding holidays). We appreciate your patience and will reply to you as soon as possible.

We're sorry that the gift didn't work out! We are updating the gift return portal and hope to be able to offer you a seamless process soon.

In the meantime, please email us at hello@nomadix.co with the subject line “Gift Return” and include the original order number & the gift giver’s email or phone number.

If you do not have that information, then please follow the link HERE, select “don’t have your order information?” and fill out the form.

We will be in touch as soon as possible to assist with your return outside of the portal.

Return Policy:

- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in the original packaging.
- Orders containing promotional merchandise and sales items are final sale and are non-refundable. This includes bundles & packs.
- Gift cards are non-refundable.
- Shipping charges are non-refundable.
- An order # as well as an email address or phone number from the original order must be provided with your return. If you do not have that information, then you will be prompted for additional information (e.g. the gift giver's first & last name, email address, etc.).
- Returns will not be accepted after 30 days from delivery date.
- We can only accept gift returns for items purchased directly on the Nomadix.co website.

If your return does not meet the conditions listed in the return policy, then the return will be denied and the item(s) will be donated. We recommend including your name and order number in the return package in case the label is damaged during transit.

Orders placed between Nov. 1, 2022-Dec.31, 2022 must be shipped back by Jan. 31, 2023 to be eligible for a refund.

- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in the original packaging.
- Orders containing promotional merchandise and sales items are final sale and are non-refundable. This includes bundles & packs.
- Gift cards are non-refundable.
- Shipping charges are non-refundable.
- An order # as well as an email address or phone number must be provided with your return.
- We can only accept returns for items purchased directly on the Nomadix.co website.

Please read the return policy above before proceeding to the RETURNS PORTAL. If your return does not meet the conditions listed in the return policy, then we will not be able to issue a refund and the item(s) will be donated. We recommend including your name and order number in the return package in case the label is damaged during transit.

If you purchased before our rewards launch date of 11.1.2022, we are unfortunately unable to grant past points to your account.

Rewards points will expire after 12 months of Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from the account.

If the Rewards have already been redeemed, then you can use the code(s) at your leisure.

Currently our system only allows for one code to be used at a time. We are aware of this limitation and apologize for the inconvenience. We hope to be able to offer customers the ability to redeem a gift card & discount code simultaneously in the future.

Please note that if you are using a mobile device, you will need to click "Redeem Now" & then you can scroll through the redemption options. If you are on desktop and having this issue, please reach out to hello@nomadix.co for assistance.