All of our products are easy to care for! The following instructions can be found on the hang tag of each product.

Care Instructions:
Wash with like colors before first use. Machine wash on cold with like colors. Hang to dry or tumble dry on low setting.

Eco-friendly tip:
Since Nomadix towels are quick-drying, bacteria that normally causes strong odors doesn’t have time to form! This means you can wash less frequently (unless heavily soiled). Make sure to hang dry to save energy!

We accept all major credit cards as well as Paypal, Google Pay and Shop Pay.

E-gift cards will be delivered to your inbox instantly.

If you don’t see the gift card in your primary inbox, please check your spam and promotions folders, as well as check that the email address entered at checkout was written correctly. Any issues? Contact us at hello@nomadix.co. We’re available Mon-Fri, 9am-5pm PT (excluding holidays) and will respond to your message as soon as possible.

Stay up to date on the status of your order by using the tracking information provided within your order confirmation email. If you did not receive one in your primary inbox, please check your spam/promotions folders. For any additional questions, please email us at hello@nomadix.co. Someone from our Customer Care Team will respond within 24 business hours. We’re available Mon-Fri, 9am-5pm PT (excluding holidays).

Please email our Customer Care Team at hello@nomadix.co immediately and we will do our best to accommodate your request; however, modifications are not guaranteed once an order has been submitted. Please note that discount codes and gift cards cannot be added or used retroactively. Be sure to input the codes prior to placing your order.

If you would like to add items to your existing order, please place an additional order. We do not store credit card information and cannot accommodate changes made after the order is placed including billing address updates.

If your order has already been shipped, we won’t be able to make any changes to your shipping address.

Cancellations are not guaranteed. To request a cancellation, contact us at hello@nomadix.co. Our team is available Mon-Fri, 9am-5pm PT (excluding holidays). We will respond as quickly as possible in the order your email is received. If we are unable to process a cancellation, you can initiate a return once you receive your order. Read our Return Policy HERE.

Since we are a small team, we’re unable to offer phone support at this time. However, our Customer Care Team is available via email, hello@nomadix.co, Monday-Friday, 9am-5pm PT (excluding holidays).

Please note that sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.

While we do not have retail stores yet, you can use the store locator HERE to find a shop in the U.S. near you. Please note that inventory may vary and we do not have a real-time view of inventory at each store. We recommend calling ahead to ensure they have the item(s) you are looking for.

We offer free standard shipping within the contiguous U.S on orders over $75. Order subtotal must be $75 or more to receive free shipping. Please note that since gift cards are electronically sent, they do not count towards the free shipping minimum.

All orders require an extra 1-2 business days to process. Business days are Monday through Friday, 9am-5pm PT (excluding holidays). The shipping methods listed at checkout only show the carrier's estimated transit time and does not include processing time.

Once shipped, standard orders will arrive within 7 business days and expedited orders will arrive within 3 business days. During times of high package volume, carriers may experience delayed or missing shipment scans while in transit. This may affect or change the estimated delivery date. Please check your tracking number for updates.

Incorrect addresses are not the responsibility of Nomadix. If you believe you have entered the wrong address, please contact us as soon as possible. Please keep in mind that as orders begin processing immediately we may not be able to make modifications once the order has been submitted, but we will do our best to accommodate the request. If your order has already shipped or is in the process of shipping, it is your responsibility to reach out to the carrier to redirect the shipment to the correct address.

Currently, we do not offer international shipping. For our international customers, please visit our other websites listed below. For additional questions, please email us at hello@nomadix.co.

Nomadix Canada: https://nomadix.ca/

Nomadix Japan: https://nomadix.jp/

Yes! You can choose expedited shipping at checkout. All orders require an extra 1-2 business days to process. Once shipped, expedited orders will arrive within 3 business days. If expedited shipping is not listed at checkout, then it may not currently be available to your location. If you do not choose the expedited option at checkout, we are not able to update to faster shipping once an order has been submitted.

Yes, you can!

Changes to a shipping address are not guaranteed; however, please email us at hello@nomadix.co as soon as possible and we will do our best to accommodate your request. If your order has already been fulfilled, we will not be able to make any changes. Nomadix is not responsible for wrongful deliveries if the address is entered incorrectly at checkout.

We cannot make changes to a billing address.

We partner with a factory in China that only produces Nomadix products.

We are Climate Neutral Certified, meaning we measure and offset our emissions caused in production and shipping in their entirety. Read more about our journey to reaching carbon neutrality HERE.

The fabrics we use are certified by Global Recycle Standard, and the Nomadix MicroTerry and MicroSuede materials have a UPF50+ rating.

All of our products are made from post-consumer recycled plastics.

All of our products [ Original Towel, Mini Towel, Ultralight Towel, Bandana Towel, Changing Poncho, Poncho Towel, Festival Blanket, Puffer Blanket ] are made from 90%+ recycled material.

Our compostable bags can be placed in your compost! Our cardboard shipping boxes are recyclable in the majority of residential curbside recycling bins. If your local recycling program does not accept this type of material, you can find a drop-off location near you HERE

Sustainability is woven into who we are and what we make. That’s why we are committed to reducing our impact on the planet by creating durable and versatile products, using recycled materials, manufacturing responsibly, and collaborating for change. Learn more HERE.

As a Social Purpose Corporation, our mission is to introduce the world to better for the planet towels without sacrificing our commitment to the environment Our mission is woven into every choice we make, big and small, like offsetting our carbon footprint, maintaining healthy manufacturing practices and even giving our employees unlimited vacation days to live their best lives. We believe the change starts with us. Learn more HERE and read our annual SPC report HERE.

Nomadix joined the growing movement of brands achieving the Climate Neutral Certified standard by measuring our 2021 greenhouse gas emissions, purchasing eligible verified carbon credits to offset that footprint, and implementing plans to reduce emissions next year and beyond. In 2021, Nomadix offset 3,892 metric tons of CO2 emissions with the help of two partner organizations, BEF and Carbonfund.org to support renewable energy and forestry projects. Learn more HERE.

As a 1% For The Planet Business member we are committed to donating 1% of all sales (not just profits) back to environmental causes. We joined the movement to help fund environmental organizations for positive change. Some of our partners are: The Conservation Alliance, The Ecology Center , Brave Trails, Surfrider Foundation. You can review an up to date list HERE.

We offer free standard shipping within the contiguous U.S on orders over $75. Follow us on social media (@nomadixco) and/or sign up for our mailing list (bottom of this page) to stay up to date on new items and promotions!

Yes—we typically have one sale per year around Black Friday/Cyber Monday. We are not able to honor price adjustments for purchases made outside of an active promotional period.

Additional discounts cannot be applied to sale or promotional items. Promotional and sales items are final sale and non-refundable, with the exception of products that are part of the 25% off bestseller promotion, running from 11/1/2023 - 12/13/2023.

PROMOTIONAL AND SALE ITEMS ARE FINAL SALE, EXCEPT FOR PRODUCTS THAT ARE PART OF THE 25% OFF BESTSELLER PROMOTION, RUNNING 11/1/2023 - 12/13/2023.
Additional discount codes cannot be applied.

25% Off BestSellers
Selected bestsellers will be marked off weekly. If you have any questions, please contact the Nomadix Customer Care Team at hello@nomadix.co.

Sale price valid during noted promotional week only and cannot be applied outside of that promotional window. Cannot be combined with other discounts or promotions.

Return Policy

We apologize for any inconvenience, but we do not currently offer exchanges. If you are not entirely happy with your purchase, you may return an item purchased on Nomadix.co as long as it meets the following criteria:

- Merchandise must be unwashed, unused and unworn. - Merchandise must be in the original packaging. - Orders containing promotional merchandise and sales items are final sale. For holiday purchases & returns, please see the section below titled Holiday Purchases & Return.
- Gift cards are non-refundable.
- Shipping charges are non-refundable.
- An order # as well as an email address or phone number must be provided with your return.
- Returns will not be accepted after 30 days from delivery date. For holiday purchases & returns, please see the section below titled Holiday Purchases & Return.
- We can only accept returns for items purchased directly on the Nomadix.co website.

How To Make A Return
Please read the return policy above before proceeding to the RETURNS PORTAL.. If your return does not meet the conditions listed in the return policy, then we will not be able to issue a refund and the item(s) will be donated. We recommend including your name and order number in the return package in case the label is damaged during transit.

All shipping charges are non-refundable. The return shipping cost will be deducted from your refund.

If you received an item that was defective or damaged during shipping, please proceed to the RETURNS PORTAL.

If you have any questions, please contact us at hello@nomadix.co. Our Customer Care Team is available Monday-Friday, 9am-5pm PT (excluding holidays). We appreciate your patience and will reply to you as soon as possible.

We're sorry that the gift didn't work out! We are updating the gift return portal and hope to be able to offer you a seamless process soon. In the meantime, please see our Gift Return Policy below.

GIFT RETURN POLICY:

- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in the original packaging.
- Orders containing promotional merchandise and sales items are final sale. For holiday purchases & returns, please see the section below titled Holiday Purchases & Return.
- Gift cards are non-refundable.
- Shipping charges are non-refundable.
- Returns will not be accepted after 30 days from delivery date. For holiday purchases & returns, please see the section below titled Holiday Purchases & Return.
- We can only accept gift returns for items purchased directly on the Nomadix.co website.
- Refunds will be given as store credit in the form of a discount code.

If your return does not meet the conditions listed in the return policy, then the return will be denied and the item(s) will be donated. We recommend including your name and order number in the return package in case the label is damaged during transit.

MAKE A GIFT RETURN:
To approve a return, we will need to know the order number & the email address or phone number associated with the original order. If you don’t have that info, please follow the link HERE, select “don’t have your order information?” and fill out the form OR you may email us at hello@nomadix.co with the following information and we’ll locate the order for you.

- the Gift Giver’s first & last name
- their email address and/or phone number

If you already have the above info on hand and would still prefer a different item, color or size, please send your original item(s) as a return to the below address. Please note that we do not provide a return label and customers are responsible for all additional shipping costs.

Please legibly include the following in the return package:
- your full name & email address
- the original order number
- the email address associated with the original order.

Nomadix is not responsible for lost return packages. We recommend retaining proof of your return shipment and insuring it so that you can file a claim in case it is lost or damaged during transit.

Nomadix SPC Returns
920 Calle Negocio, Suite F
San Clemente, CA 92673

Once your return is received and inspected, you will receive an email with your refund. The refund will be given in the form of a discount code. If your item(s) do not meet the previously mentioned conditions then your refund may be rejected and the item(s) will be donated.

Orders placed between Nov. 1, 2023-Dec.31, 2023 must be shipped back by Jan. 31, 2024 to be eligible for a refund.

- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in the original packaging.
- Orders containing promotional merchandise and sales items are final sale (with the exception of the below items if purchased between 11/1/23-12/13/2023)
- Gift cards are non-refundable.
- Shipping charges are non-refundable.
- An order # as well as an email address or phone number must be provided with your return.
- We can only accept returns for items purchased directly on the Nomadix.co website.

Please read the return policy above before proceeding to the Return Portal HERE.If your return does not meet the conditions listed in the return policy, then we will not be able to issue a refund and the item(s) will be donated. We recommend including your name and order number in the return package in case the label is damaged during transit. If you are looking to do a gift return, please see the Gift Return section..

Holiday Shipping Deadlines
Due to shipping carrier delays, we are encouraging customers to place orders early this year to get gifts in time.

Standard shipping: Order. by 12/14 at 12pm PT

Expedited shipping: Order by 12/18 at 12pm PT.

We’re so sorry for any inconvenience this has caused. Please use our RETURNS PORTAL. to report a defect and begin a refund request. You will be prompted to upload a photo of the damage for review. The review process may take a few business days and we appreciate your patience! If you run into any issues during the process, please contact the Customer Care Team at hello@nomadix.co.

If you purchased before our rewards launch date of 11.1.2022, we are unfortunately unable to grant past points to your account.

Rewards points will expire after 12 months of Rewards account inactivity. This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from the account.

If the Rewards have already been redeemed, then you can use the code(s) at your leisure.

You can redeem one gift card and one reward or discount code per order. Thank you for your understanding! If you have questions or are encountering issues at checkout, please contact our customer care team at hello@nomadix.co prior to completing your order. Once an order has been submitted, modifications cannot be made.

Please note that if you are using a mobile device, you will need to click "Redeem Now" & then you can scroll through the redemption options. If you are on desktop and having this issue, please reach out to hello@nomadix.co for assistance.

Please see our full FAQ about our rewards program here.