Support
FAQ
Care
All of our products are easy to care for! The following instructions can be found on the hang tag of each product.
Care Instructions:
Wash with like colors before first use. Machine wash on cold with like colors. Hang to dry or tumble dry on low setting.
Eco-friendly tip:
Since Nomadix towels are quick-drying, bacteria that normally causes strong odors doesn’t have time to form! This means you can wash less frequently (unless heavily soiled). Make sure to hang dry to save energy!
Care Instructions:
Wash with like colors before first use. Machine wash on cold with like colors. Hang to dry or tumble dry on low setting.
Eco-friendly tip:
Since Nomadix towels are quick-drying, bacteria that normally causes strong odors doesn’t have time to form! This means you can wash less frequently (unless heavily soiled). Make sure to hang dry to save energy!
Orders
We accept all major credit cards as well as Paypal, Google Pay and Shop Pay.
E-gift cards will be delivered to your inbox within 24 business hours.
Stay up to date on the status of your order by using the tracking information provided within your order confirmation email. For any additional questions, please email us at hello@nomadix.co. Someone from our Customer Care Team will respond within 24 business hours.
Please email our Customer Care Team at hello@nomadix.co immediately. We will do our best to accommodate your request, but depending on the status of your order we can’t guarantee changes can still be made.
If you would like to add items to your existing order, please place an additional order. We do not store credit card information and cannot accommodate changes made after the order is placed including billing address updates. If your order has already been shipped, we won’t be able to make any changes to your shipping address.
If you would like to add items to your existing order, please place an additional order. We do not store credit card information and cannot accommodate changes made after the order is placed including billing address updates. If your order has already been shipped, we won’t be able to make any changes to your shipping address.
Contact us at hello@nomadix.co within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday–Friday, 9am–5pm PST. We cannot cancel orders for you on Saturday or Sunday.
If you are unable to process a cancellation in time, you can initiate a return once you receive your order. Read our Return Policy HERE.
If you are unable to process a cancellation in time, you can initiate a return once you receive your order. Read our Return Policy HERE.
Since we are a small team, we’re unable to offer phone support at this time. However, our Customer Care Team is available via email Monday-Friday, 9am-5pm PT hello@nomadix.co.
Sales tax will apply for orders shipped to Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, and Wyoming.
Please note: Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.
Please note: Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.
Shipping
We offer free standard shipping within the contiguous U.S on orders over $75.
Orders are processed and shipped Mon-Fri, 9am-5pm PT (excluding holidays). Please keep in mind that it can take 1-2 business days to process an order. Once shipped, standard orders will arrive within 3-4 business days & expedited orders will arrive within 1-2 business days.
Orders are processed and shipped Mon-Fri, 9am-5pm PT (excluding holidays). Please keep in mind that it can take 1-2 business days to process an order. Once shipped, standard orders will arrive within 3-4 business days & expedited orders will arrive within 1-2 business days.
Nomadix.co only ships within the U.S.
For our international customers, please visit our other websites listed below. For additional questions, please reach out to our Live Text Team (bottom right of the Nomadix home page) or email us at hello@nomadix.co.
Nomadix Canada: https://nomadix.ca/
Nomadix Europe: nomadix-europe.com/en
Nomadix Japan: https://nomadix.jp/
For our international customers, please visit our other websites listed below. For additional questions, please reach out to our Live Text Team (bottom right of the Nomadix home page) or email us at hello@nomadix.co.
Nomadix Canada: https://nomadix.ca/
Nomadix Europe: nomadix-europe.com/en
Nomadix Japan: https://nomadix.jp/
Yes, you can! Choose expedited shipping at checkout. Order must be received before 10am PST to ship the same day as placed (on business days only). Once you’ve placed your order we are unable to expedite it.
Yes, you can!
Please email us at hello@nomadix.co.immediately and we will do our best to update the shipping address. If your order has already been shipped, we won’t be able to make any changes.
We cannot make changes to billing addresses once the order has been placed.
We cannot make changes to billing addresses once the order has been placed.
Sustainability
We produce in our own solar-powered factory in China which we visit on a regular basis to ensure standards are being met.
Yes! Our products are certified by Global Recycle Standard.
All of our products are made from post-consumer recycled plastics.
The full-sized Original Towel, fitness Mini Towel, Changing Poncho and Poncho Towel are made from 90%+ recycled MicroTerry material.
The Ultralight Towel, Bandana Towel and Festival Blanket are both made from 100% recycled MicroSuede material.
Our compostable bags can be placed in your compost!
Our cardboard shipping boxes are recyclable in the majority of residential curbside recycling bins. If your local recycling program does not accept this type of material, you can find a drop-off location near you HERE.
Sales + Promotions
We offer free standard shipping within the contiguous U.S on orders over $75. Follow us on social media (@nomadixco) and/or sign up for our mailing list to stay up to date on new items and promotions!
Yes—we typically have one sale per year around Black Friday/Cyber Monday. Please note that we do not offer price adjustments to purchases made before or after sales events.
Promotion runs August 1, 2022 - August 7, 2022, while supplies last. Buy any individual poncho and get one Cascades Multi Original Towel or $20 E-Gift Card per order. Changing Poncho Bundles not included. Promotional towel design [ Cascades Multi Original Towel ] cannot be exchanged. E-Gift Cards are valid towards any future purchase. Additional discount codes cannot be applied to orders containing promotional gifts.
Promotion only valid on www.nomadix.co website.
Be sure that the gift with purchase [ Cascades Multi Original Towel or $20 Gift Card ] is reflected in your cart before submitting the order. We cannot adjust or add to an order once it has been submitted. If you are having issues, please contact hello@nomadix.co. The customer care team is available Mon-Fri, 9am-5pm PT and will respond as soon as possible. If you'd prefer to use your discount code, please remove the promo gifts from your cart by clicking "remove" next to the product name.
Additional discounts cannot be applied to sale or promotional items.
Returns
If you are not entirely happy with your purchase, you may return an item purchased on Nomadix.co as long as it meets the following criteria:
- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in original packaging.
- Purchases on holiday promotions and sales are non-refundable.
- Gift card purchases are non-refundable.
- Shipping and handling charges and sales tax are non-refundable.
- Order # must be provided with your return.
- Returns will not be accepted after 30 days from purchase date.
Customers are responsible for all return shipping costs and we do not supply a shipping label. You may ship your item(s) back with the carrier of your choice. Shipping costs from the original order are non-refundable and will not be included in your refund. If your return does not meet the conditions listed above, we will not be able to issue a refund and the package will be sent back.
If your purchased item(s) meet the conditions listed, mail your return within 30 days of purchase date to:
Nomadix SPC Returns
920 Calle Negocio
Suite F
San Clemente, CA 92673
If you received an item that was defective or damaged during shipping or if you have any questions, please contact us at hello@nomadix.co. Our Customer Care Team is available Monday-Friday, 9am-5pm PT. If you send us an email outside of that window, please be patient and someone will reply to you as soon as possible.
For more information about returns, please see our returns & shipping page.
- Merchandise must be unwashed, unused and unworn.
- Merchandise must be in original packaging.
- Purchases on holiday promotions and sales are non-refundable.
- Gift card purchases are non-refundable.
- Shipping and handling charges and sales tax are non-refundable.
- Order # must be provided with your return.
- Returns will not be accepted after 30 days from purchase date.
Customers are responsible for all return shipping costs and we do not supply a shipping label. You may ship your item(s) back with the carrier of your choice. Shipping costs from the original order are non-refundable and will not be included in your refund. If your return does not meet the conditions listed above, we will not be able to issue a refund and the package will be sent back.
If your purchased item(s) meet the conditions listed, mail your return within 30 days of purchase date to:
Nomadix SPC Returns
920 Calle Negocio
Suite F
San Clemente, CA 92673
If you received an item that was defective or damaged during shipping or if you have any questions, please contact us at hello@nomadix.co. Our Customer Care Team is available Monday-Friday, 9am-5pm PT. If you send us an email outside of that window, please be patient and someone will reply to you as soon as possible.
For more information about returns, please see our returns & shipping page.
